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Telemarketing/Schemes Insurance Jobs in Godalming on your local Godalming jobs site. Careers in Godalming, local employment and work in Godalming.
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Telemarketing/Schemes Insurance
This job has expired, and cannot be applied for.
- Posted By: Halmer Recruit
-
Address:
- 1 Jeffries Passage
- Guildford
- GU1 4AP
- Date Posted: 15th Mar 2010
- Salary: £8ph
- Location: Godalming
- Reference Code:
- Views Since Posting: 278
- Full Description:
Scheme Sales
JOB TITLE: Scheme Sales
REPORTING TO: Relationship and Development Manager
PURPOSE OF THE ROLE
? To work within the Schemes Sales Unit, responding to customer enquiries regarding new and existing policies in a timely and polite manner.
? To support the firm’s goals by demonstrating excellent customer service skills and will act as a referral point for the department.
KNOWLEDGE & EXPERIENCE
? Educated to GCSE standard including Maths and English.
? Has undertaken (or is willing to undertake) relevant customer service and insurance training.
? Good keyboard skills and knowledge of Microsoft Office, e-mail and internet.
SKILLS REQUIRED
? Excellent telephone manner and customer service skills.
? Confident to cold call/out bound call
? Lead generating
? Effective communication skills.
? Ability to gather and analyse information from the customer.
? Ability to identify and respond appropriately to an individual customer’s the level of understanding.
? Ability to identify and match our products with customer enquiries.
? Ability to persuade and influence others.
EXPECTED BEHAVIOURS
? Act in an honest and open manner at all times with both the customer and the firm in all matters.
? Demonstrate a customer focused approach.
? Ensure that business transactions are conducted in a way that is clear and straightforward.
? Act with integrity by demonstrating fairness and impartiality.
? Actively seek feedback from customers and report such feedback to the appropriate member of staff.
ACCOUNTABILITIES / RESPONSIBILITIES
? To answer specific enquiries from customers regarding existing policies; to identify sales opportunities from incoming calls and convert Scheme Product enquiries, to pass all other potential business opportunities to an insurance adviser.
? To support the department in administrative duties and complete all supporting documentation in a timely, compliant and accurate manner.
? To comply at all times with the requirements of the firm’s own procedures, the Financial Services and Markets Act 2000 and the FSA regulations.
? To be aware of, and to follow at all times, the firm’s policy on Treating Customers Fairly.
? To be aware of, and to follow at all times, the firm’s standards of ethical behaviour.
? To maintain professional competence by complying at all times with the Training and Competence procedures of the firm.
? To maintain customer records accurately and securely, in accordance with the firm’s own record keeping requirements and following data protection rules.
? To support the departmental Key Performance Indicators and sales targets as directed by the Sales Director.
? To undertake all other duties as reasonably required and directed.
Temp - perm
JOB TITLE: Scheme Sales
REPORTING TO: Relationship and Development Manager
PURPOSE OF THE ROLE
? To work within the Schemes Sales Unit, responding to customer enquiries regarding new and existing policies in a timely and polite manner.
? To support the firm’s goals by demonstrating excellent customer service skills and will act as a referral point for the department.
KNOWLEDGE & EXPERIENCE
? Educated to GCSE standard including Maths and English.
? Has undertaken (or is willing to undertake) relevant customer service and insurance training.
? Good keyboard skills and knowledge of Microsoft Office, e-mail and internet.
SKILLS REQUIRED
? Excellent telephone manner and customer service skills.
? Confident to cold call/out bound call
? Lead generating
? Effective communication skills.
? Ability to gather and analyse information from the customer.
? Ability to identify and respond appropriately to an individual customer’s the level of understanding.
? Ability to identify and match our products with customer enquiries.
? Ability to persuade and influence others.
EXPECTED BEHAVIOURS
? Act in an honest and open manner at all times with both the customer and the firm in all matters.
? Demonstrate a customer focused approach.
? Ensure that business transactions are conducted in a way that is clear and straightforward.
? Act with integrity by demonstrating fairness and impartiality.
? Actively seek feedback from customers and report such feedback to the appropriate member of staff.
ACCOUNTABILITIES / RESPONSIBILITIES
? To answer specific enquiries from customers regarding existing policies; to identify sales opportunities from incoming calls and convert Scheme Product enquiries, to pass all other potential business opportunities to an insurance adviser.
? To support the department in administrative duties and complete all supporting documentation in a timely, compliant and accurate manner.
? To comply at all times with the requirements of the firm’s own procedures, the Financial Services and Markets Act 2000 and the FSA regulations.
? To be aware of, and to follow at all times, the firm’s policy on Treating Customers Fairly.
? To be aware of, and to follow at all times, the firm’s standards of ethical behaviour.
? To maintain professional competence by complying at all times with the Training and Competence procedures of the firm.
? To maintain customer records accurately and securely, in accordance with the firm’s own record keeping requirements and following data protection rules.
? To support the departmental Key Performance Indicators and sales targets as directed by the Sales Director.
? To undertake all other duties as reasonably required and directed.
Temp - perm
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